Return policy

Return Window: You may request a return within 14 days of receiving your item.

Condition of Items: All items must be returned in the exact same condition as they were received.

To start a return, please follow these steps:

Contact us with your order number and the reason for the return.

Once your return request is approved, we will provide you with our return shipping address and instructions.

Customer Responsibility: Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot issue refunds for items lost or damaged in transit back to us.

Damaged or Defective Shipments: If your item arrived damaged due to transit, please contact us immediately upon receipt with photos of the item and packaging so we can resolve the issue.

Once your return is received and inspected, we will send you an email to notify you that your return has been processed.

Refund Timeline: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

Due to the unique, one-of-a-kind nature of pre-owned model cars, we typically cannot offer direct item-for-item exchanges. If you would like a different model, we recommend returning your current item for a refund and placing a new order for the desired item on our website.

If you have any questions or concerns regarding our return policy or a specific order, please reach out to us at:

Email: info@modelcarsdb.com